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Elements and Performance Criteria

  1. Determine appropriate response
  2. Dispatch resources
  3. Provide ongoing support to operations

Required Skills

This describes the essential skills and resources knowledge and their level required for this unit

Required Skills

apply operational knowledge to deploy resources

communicate and liaise with colleagues and stakeholders

disseminate information

make decisions and solve problems to prioritise requests

operate and access a range of information sources

operate backup and business redundancy systems

receive record and relay information

use technology

Required Knowledge

communication protocols

equipment attached to specific resources

follow up procedures

functions of other agencies jurisdictions organisations authorities and regulators

organisational resources

organisational policies procedures and guidelines such as relevant legislation operational corporate and strategic plans operational performance standards operational policies and procedures organisational personnel and occupational health and safety practices and guidelines organisational quality standards organisations approach to environmental management and sustainability

relevant databases and sources of information and how to access them

relevant legislation

relevant procedures

responsibilities specified in memoranda of understanding MOU relevant to dispatching resources

service level agreements

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to

quickly and accurately access the required information and dispatching resources including additional resources and specialised information

effectively maintain communication with emergency resources using communication protocols

effectively liaise with other organisations and agencies

adhere to standard operating guidelines and procedures and take actions to follow the chain of command and instructions of managerleading emergency communications centre officers as appropriate

Consistency in performance

Competency should be demonstrated over time during emergency communications centre operations or simulated operations that include critical and noncritical situations across a range of different types of emergencies and level of activity

Context of and specific resources for assessment

Context of assessment

Competency should be assessed in the workplace or in a simulated workplace environment under conditions expected in the workplace

Specific resources for assessment

Access is required to

agency protocol documentation

backup systems

computer aided dispatch CAD

operations and systems manuals

organisational documentation

relevant databases

telephony system

training databases where available

training manual

workplace experts

Method of assessment

This unit may be assessed with the following units

PUAECOA Operate telephony systems

PUAECO001A Operate telephony systems

PUAECOA Process emergency incident calls and enquiries

PUAECO002A Process emergency incident calls and enquiries

PUAECOA Operate and control radio networks

PUAECO003A Operate and control radio networks

PUAECOA Operate computer aided dispatch system

PUAECO004A Operate computer aided dispatch system.

In a public safety environment assessment is usually conducted via direct observation in a training environment or in the workplace via subject matter supervision andor mentoring which is typically recorded in a competency workbook

Assessment is completed using appropriately qualified assessors who select the most appropriate method of assessment

Assessment may occur in an operational environment or in an industryapproved simulated work environment Forms of assessment that are typically used include

direct observation

interviewing the candidate

journals and workplace documentation

third party reports from supervisors

written or oral questions


Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Organisational policies and procedures may include:

directives

legislation\multi agency agreements

mobilising procedures

operational procedures

standard operating guidelines and procedures

Sources of information may include:

databases

systems

MOUs

other organisations

service level agreements

standard operational procedures

Equipment and systems may include:

ancillary equipment

computer aided dispatch system

paging networks

phone networks

radio

radio networks

Public safety agencies and relevant organisations may include:

ambulance

government services/authorities

non-government agencies

police

public utilities

Establishing and recording communication with dispatched resources may include:

radio

telephone

text messaging

Incident information may include:

casualty numbers and details

incident type

level of assistance that is required

location of incident

origin of call

relative priorities

responding resources

situation reports from incident commander/controller

time stamping of manual records

Status of resources are monitored for:

incidents

response coverage, in accordance with organisational requirements

Field requests may include:

appliance voice requests

escalating resources and agencies

facilitating logistical support

maintenance breakdowns

notifying appropriate authorities

situation reports or informative messages

specific resources and agencies

status changes

stop messages

upgrade of response levels

Resource information may include:

dispatching assets/resources/appliance

entering equipment changes such as appliance change over

returning assets/resources/appliances